Help Center

Q: I can't check in on the student app. What should I do?

Check that Location (GPS) is turned on and that FieldTrack has permission to access the device location. Move outside if the GPS signal is weak.

Q: Does the app work without an internet connection?

Yes. FieldTrack can save activities, photos, and evidence offline and sync them automatically when the device reconnects.

Q: My supervisor hasn't reviewed my activity log yet.

Supervisors receive notifications after data syncs. You receive an in-app notification when the log is approved or revisions are requested.

Q: I forgot my password. How do I reset it?

Use the Forgot Password link on the mobile app or web portal, then enter your registered university email to receive a one-time password.

Frequently asked questions and support for FieldTrack.

I can't check in on the student app. What should I do?

Check-ins require a verified GPS location. Ensure that your device's Location (GPS) is turned on, and that you have granted the FieldTrack app permission to access your location. If you are inside a building, try stepping outside to get a clearer GPS signal.

Does the app work without an internet connection?

Yes! You can log activities, take photos, and record evidence completely offline. The app will securely save your data locally on your device. Once you connect to the internet (Wi-Fi or Mobile Data), the app will automatically sync your activities with your supervisor.

My supervisor hasn't reviewed my activity log yet.

Supervisors receive real-time notifications on their portal as soon as your data syncs. Review times vary depending on your supervisor's schedule. You will receive an in-app notification the moment they approve your log or request revisions.

I forgot my password. How do I reset it?

On the login screen (for both the mobile app and the web portal), click the "Forgot Password" link. Enter your registered university email address, and you will receive a One-Time Password (OTP) to reset it securely.

Still need help?

If you're experiencing technical issues or have a question not answered here, please contact your university administrator or our technical support team.

Email Support